Refund policy

Refunds & Exchange Policy

Thank you for shopping with us. We want you to love your Enyo period wear.

Due to the intimate nature of our products, we must strictly enforce health and safety standards. Please read our policy below to see how it applies to your purchase. This policy applies whether the items are purchased individually or as part of a bundled set.


Final Sale Items

The following purchases are final sale and not eligible for returns, store credits, or exchanges:

  • The Wing (reusable pad)
  • The Stay Liner (reusable panty liner)
  • Marked-down or discounted items
  • Gift Cards
  • Accessories (except in cases of defect or damage)
  • Items purchased during promotional or sale periods


Store Credit Policy: The Hold Panty

We want you to find your perfect fit! If The Hold Panty doesn't quite fit you, we are happy to issue Store Credit via a Digital Gift Card for eligible item(s) returned within 30 days of the original delivery date of your order.

Eligible Exchange

To be eligible for store credit, your item must be returned entirely:

  • In the same condition that you received it
  • Unworn*
  • Unwashed
  • Undamaged
  • In its original packaging
  • With your receipt or proof of purchase

*The Trying-On Rule: Items returned with any signs of direct wear, bodily fluids, odors, or laundering will be rejected and disposed of immediately for biohazard safety.

To request store credit, please contact us at info@heyenyo.com with the following information:

  • Your order number (in the subject line)
  • The email used at checkout
  • Reason for the return
  • A brief note confirming the panty was tried on over clean underwear


Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

To avoid delays and additional fees, please use Canada Post (for Canadian returns) or USPS (for US returns) when sending items back. Returns sent via FedEx, UPS, or DHL may be refused due to brokerage fees.

Enyo is not responsible for lost return shipments. We strongly recommend using a tracked shipping method.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

 

EU Customers

Under the EU Consumer Rights Directive, consumers have the right to withdraw from a purchase within 14 days from the date of delivery and must notify us within 14 days. However, under Article 16(e), this right does not apply to goods that are sealed for health protection or hygiene purposes and have been unsealed after delivery. As intimate hygiene products, all Enyo items are exempt from this withdrawal right once opened or removed from their original packaging.


You can always contact us if you're unsure about sizing or have any questions at info@heyenyo.com.