Shipping policy

Shipping Info

Where We Ship

We ship to the following countries:

  • Canada
  • United States
  • Europe: United Kingdom, France, Germany, Ireland, Italy, Netherlands, Poland, Sweden
  • Asia & Southeast Asia: Singapore, South Korea
  • Oceania: Australia, New Zealand

We do not ship to countries outside of the regions listed above at this time.

 

Shipping Rates

Shipping rates are calculated in real time at checkout based on your order weight, dimensions, and delivery address via Canada Post.

  • Canada: Free shipping on orders over $75 CAD. Orders under $75 CAD are charged carrier-calculated rates at checkout.
  • United States & International: Carrier-calculated rates are displayed at checkout before you complete your purchase.

 

Processing Time

Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email with your tracking number once your order has shipped.

Please note that processing times may be extended during holidays and peak seasons (e.g., Black Friday, December holidays). We'll do our best to communicate any delays in advance.

 

Estimated Delivery Times

For the most up-to-date delivery time estimates, please refer to the shipping timeline at checkout. Delivery timelines do not include processing times. All transit times are measured in business days, which are Monday–Friday, excluding holidays.

 

Order Tracking

Once your order ships, you'll receive a tracking number by email. Track your package anytime on the website of the provided courier in your email.

 

Duties & Taxes

  • Canada: Applicable taxes are calculated at checkout.
  • United States, United Kingdom, EU, Australia & New Zealand: We aim to collect applicable duties and taxes at checkout where possible. Please contact us at info@heyenyo.com if you have questions about import fees for your region.
  • Singapore & South Korea: Duties and taxes are not collected at checkout. Any applicable import fees are the responsibility of the customer and are determined by your local customs authority upon arrival.

 

Discreet Packaging

We understand that privacy matters. All orders are shipped in plain, unmarked packaging with no indication of the contents on the outside.

 

Lost or Damaged Orders

If your order arrives damaged or has not been delivered within a reasonable timeframe after the estimated delivery window, please contact us within 14 days of the expected delivery date at info@heyenyo.com. We'll work with you to make it right.